All EU candidates have a EHIC card which covers them for medical care in all European Community countries. Non EU candidates or candidates placed in non EU countries have private medical insurance policies. Host families must make sure their car insurance covers their au-pair before letting them use a car.
Totalnannies.com will make every effort to locate an alternative candidate for the host family if their au-pair incurs illness or is involved in a serious accident which, in the judgment of totalnannies.com and with the advice of a physician, prevents the fulfillment of child care responsibilites. Host families must recognize that a brief illness (cold, flu) may prohibit a candidate from performing duties. Candidates should continue to be paid their weekly salary during these brief, unavoidable periods.
Every candidate is given the name and number of her Post-Placement Co-ordinator. In an extreme emergency, participants may telephone any time of the day or night. If the Post-Placement Co-ordinator is unavailable, headquarter staff will act on behalf of participants if crisis intervention is needed.
The telephone number families can contact for evening and weekend emergencies is:+44 (0) 7971 950105.